kyriya's Privacy Policy
This policy fully describes how your personal information is collected, stored, and protected on the kyriya platform.
Introduction and Purpose
kyriya ("we", "our") is committed to providing a safe and transparent online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, process, and protect your personal information when you use the kyriya.lat website and related services.
By registering on our platform or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.
This policy may change from time to time. For any significant changes, we will post a notice on the website and update the "Last Updated" date at the top of the policy. We recommend reviewing this page regularly.
What Information We Collect
kyriya collects user information from various sources. The categories of information collected are described in detail below.
Identity Information
Your full name, date of birth, address, national ID number (where applicable), and contact details are collected at the time of registration.
Contact Information
Your email address and mobile phone number are collected and used for account verification and sending important notifications.
Financial Information
Transaction details, bKash/Nagad/Rocket account numbers (in encrypted form), and deposit and withdrawal history are stored.
Device and Technical Information
IP address, browser type, operating system, device identifiers, and cookie-related information are collected automatically.
Gaming Activity
Game play history, bet amounts, win and loss records, and the timing and manner of activity on the platform are recorded.
Communication History
Live chat messages, email correspondence, and support request records are retained for quality control and service improvement.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device. kyriya uses cookies to keep the website running smoothly, improve the user experience, and ensure the security of the platform.
Types of Cookies
You can control or delete cookies from your browser settings. Please note that disabling cookies may limit some features of the platform.
Purpose of Data Use
kyriya uses collected information only for the following legitimate purposes.
Account Management
Completing the registration process, verifying identity, enabling account login, and maintaining the security of your account.
Processing Financial Transactions
Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, verifying transactions, and ensuring financial security.
Fraud and Abuse Prevention
Information is analysed to detect and prevent unauthorised account access, money laundering, fraud, and misuse of the platform.
Customer Support
Providing quick and effective resolution of your questions, complaints, and requests via 24/7 live chat support in Bengali and by email.
Responsible Gaming
Reviewing your gaming patterns to identify unusual behaviour and, where necessary, arranging support or setting limits.
Service Improvement
Conducting anonymous statistical analysis to improve platform functionality, user experience, and game offerings.
Sharing Information with Third Parties
kyriya does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, banks), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, and others), and technology service providers may access information necessary to operate kyriya's services. All such partners operate under strict confidentiality agreements.
Legal Obligations
Information may be provided to law enforcement agencies to comply with applicable laws in Bangladesh or valid directions from regulatory authorities, to comply with court orders, or to assist in the investigation of potential criminal activity.
Business Succession
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.
With Your Consent
Before sharing information for any purpose other than those listed above, your explicit consent will be obtained.
Data Security Measures
kyriya uses industry-leading security technology to protect your personal and financial information.
While we maintain the highest level of security measures, data transmission over the internet is never completely secure. We therefore ask you to keep your password confidential, use a strong password, and log out of your account after using an unfamiliar device.
Data Retention Period
kyriya retains your personal information only for as long as it is needed to fulfil the relevant purpose or to meet legal obligations.
Active Account
All relevant information will be retained while your account is active. Gaming history, transaction records, and account details are necessary for service delivery.
After Account Closure
Even after an account is closed or deactivated, financial transaction records, KYC information, and responsible gaming-related information will be retained for the period required by applicable law.
Marketing Communications
If you unsubscribe from marketing communications, we will retain the minimum information necessary to remember your preference but will no longer send you any promotional messages.
Your Privacy Rights
kyriya believes every user has the right to control their own information.
Right to Access
You have the right to know what information we hold about you and to request a copy.
Right to Rectification
You may request that incorrect or incomplete information about you be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing purposes or in certain other cases.
Right to Data Portability
Where applicable, you may request your information in a structured and readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily suspended.
If you wish to exercise any of the above rights, please contact our support team. We will generally respond to your request within one month. In some cases it may not be possible to fulfil every request due to legal obligations — in such cases we will explain the reason.
Protection of Minors
kyriya's services are for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. If we are informed or become aware that a minor has registered on our platform, we will immediately close the relevant account and delete the collected information subject to legal obligations.
If you suspect that a minor has accessed our platform, please contact us.
International Data Transfers
As an international service platform, kyriya may use servers located in various parts of the world. Your information may be stored or processed outside Bangladesh. In such cases we ensure that the standard of data protection is always consistent with this Privacy Policy.
Our game provider partners such as Pragmatic Play, Evolution Gaming, Spribe, and others may have servers located in various countries. Data relating to gameplay may be shared with these providers — but always under strict contractual terms.
Changes to the Policy
kyriya reserves the right to amend, update, or change this Privacy Policy at any time. Depending on the scope of the change, we will notify you in the following ways:
Continuing to use the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Ways to Contact Us
Related Pages
Also read our other policies and terms, which together ensure your rights and protection.